Late Cancellations/No Show Policy:

Your service, parts and MOT bookings are important to us. Please note once you have booked in with us it means that we have reserved time in our schedule exclusively for your vehicle. We understand that there can be unexpected delays or changes and you may need to reschedule your booking. If you need to cancel or reschedule your booking, we respectfully request at least 48 hours’ notice of your booking via a phone call or an email.

Our Policy:

• Any cancellation or reschedule made with 48 hours’ notice of your booking: there will be no charge.
• Any cancellation or reschedule made with 24 hours’ notice of your booking will be subject to a 50% charge.
• Any cancellation, reschedule or missed booking within 24 hours of your booking will be subject to a 100% charge.
• If William Gilder Ltd requires to cancel or reschedule your booking, a new booking will be discussed and scheduled without any penalty, subject to availability.

You can cancel or reschedule your booking by emailing us at workshop@williamgilder.co.uk or calling our workshop office at 01242 509 791.